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Confusion reigns when switching ISPs
Nearly half of the UK's ISP call centres offer incorrect advice about switching to and from full local loop unbundling (LLU) broadband providers. Recent undercover customer research by Broadband Choices found that some customers were getting billed by both their old and new ISPs. Issues surrounding the use of Migration Authorisation Codes also proved inconsistent, as did advice from regulator Ofcom. "This is ironic as Migration Authorisation Codes were introduced by Ofcom to ease the issues surrounding migration," said Michael Phillips, product director at Broadband Choices. "Clearly we cannot rely on ISPs to inform consumers on the best process to follow when switching." Philips cited the case of a Mrs Farren, a TalkTalk customer who decided to move her broadband and telephone account from a Virgin Media ADSL connection to TalkTalk LLU.
Ofcom stings ISP £30k for silent treatment
Telecoms watchdogs at Ofcom have hit Sheffield-based ISP Prodigy Internet Ltd with a £30,000 fine after it failed to provide information to an investigation into its broadband migration practices. The probe was launched in April after complaints that Prodigy was not complying with Ofcom's new rules on ISP switching. A new regime was imposed in February to force providers to supply Migration Authorisation Codes (MACs) promptly when people decide to switch. .
ISPs fail on LLU migrations
BroadbandChoices.co.uk have called on industry regulator Ofcom needs to take action to ensure ISPs give customers correct information when inquiring about changing providers. But 46 per cent of call centre operators which were called by the comparison site gave incorrect advice when questioned about obtaining a migration authorised code (MAC) concerning moving to a local loop unbundled (LLU) provider. There are more than three million unbundled telephone lines in the UK and rapidly growing. The process of LLU involves communications providers, such as TalkTalk or Sky, installing their own equipment in telephone exchanges, meaning that they do not have to rely on BT's existing infrastructure. .
Bearish outlook for US, European markets
US: US markets were bearish week-on-week as the Nasdaq 100 had a limited decline while the Dow Jones and the S&P500 lost ground due to concern about economic growth and the housing market. Moreover, inflation cut the odds of a Fed interest rate reduction. Stocks from utilities, telecom services and capital goods managed to close on a positive note while the automobiles, retailing and insurance sectors were among the worst performers. Technically, the downside risk still prevails and a further decline should be seen in forthcoming days. - EUROPE: European markets were also under pressure. Stocks from banks, insurance and financial services had a huge drop week-on-week while retail, chemical food and beverage and also personal household goods shares had a limited positive gain. Technically a new bearish week is expected on all major European indexes.
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